Take the guess work
Empowering boutique hotel teams with real-time, role-tailored insights and tools to craft unforgettable guest experiences.
Hospitality Intelligence CRM
Stop waiting, Start creating
Waiting on your current CRM to add features every six months? Build your own micro-apps, emails and automations on top of your PMS data. Pulse brings it all together so you can create personalized guest journeys for your reservations, restaurant patrons, spa guests, event attendees and more.
Micro Apps
Browse the gallery of pre-made hotel forms and pages or create custom micro-apps for guest registration forms, destination guides, room up-selling, guest surveys, event RFP’s and more. Easily drag-and-drop elements and apply your custom branding.
Emails
Browse the gallery or create custom emails and templates for any occasion such as reservation emails, birthday greetings, OTA email conversions, room upsells, re-marketing and more. Easily drag-and-drop elements and apply your custom branding.
Automations
Utilizing your Apps and Emails, create digital journey’s to automate your operational workflows, guest engagement communications, and your re-marketing campaigns. Use segmentation and conditional rules to personalize your communications. Yes– it’s also drag and drop.
Hospitality Intelligence CRM
Utilize AI with your hotel data
Intelligent Daily Briefing
Pulse AI provides role-based recommendations and insights tailored to each user and role at your hotel(s). The Intelligent Daily Briefing provides tips and ideas to optimize your work day and interactions with guests such as greeting prompts for guests arriving from international locations.
Central Team Inbox
One inbox shows overnight activity across all departments. Pulse uncovers ‘nuggets’ of information about guests from PMS, POS, CRS, Spa, Housekeeping (and more) and uses this data to inform the Intelligent Daily Briefing. Staff can track, or subscribe to guests’ movements and collaborate with peers across departments.
Chat with your data
Use Pulse to interact with your hospitality data like never before. Ask questions like ‘How has Expedia impacted my ADR this month?” or “Which facility is negatively impacting our overall satisfaction?“. Traditional report data expires as soon as you print it. Check Pulse to always be informed.
AI
AI Powered Workflows
Harness the power of AI with features like conversational reporting, sentiment analysis, and AI-driven text and task generation, all integrated with your connected applications.
AI
Intelligent Daily Briefing
Start each day with focus. Pulse’s AI agent delivers a personalized briefing, providing meaningful guidance and actionable recommendations for hotel operations, guest engagement, and marketing.
Unified Guest View
Pulse acts as the central hub, intelligently listening for and aggregating “nuggets” of data from across your connected applications (PMS, POS, SPA, and more). This provides a complete, real-time view of your guests, empowering your team with the insights they need.
Flexible App Builder
Build Micro Apps for any department (forms, surveys, RFPs, etc.), craft custom-branded emails and landing pages for various purposes (upsells, guides, events), and connect everything through powerful automations for emails, tasks, and team notifications.
Operational Tools
Pulse offers essential operational tools including Project/Case/Task Management for team collaboration, as well as tracking of guest movements across your connected hotel systems, all complemented by automated reporting for departmental KPI’s.
Hospitality Intelligence CRM
Stop guessing, start measuring
Everything you do with Pulse is measured. Pulse Hotel CRM automatically tracks guest engagement, movements, expansion (spending) and satisfaction in real-time across all your connected hotel applications. Build custom reports using the Ai prompt.
Sample of the Guest Satisfaction report for departmental teams. The Insights area provides reporting for operational teams, revenue, marketing and outlets.
What we’re creating
Hoteliers are looking for ways to create unique experiences for their guests and groups so that they in turn have stories to tell, and experiences to share with their network. To deliver this, staff need real-time insights and collaboration across departmental barriers.
Your teams are using a number of different, and often disconnected programs to manage aspects of your hospitality business from sales, to marketing, bookings, guest engagement and feedback. If guests and colleagues are the heart of your business, how are you listening to them, collaborating, and monitoring your success?
Pulse is an application that sits above your hospitality programs like POS, PMS, CRM etc. and listens for updates from those applications. Every booking, sales proposal, guest interaction, and employee update within those programs are automatically consolidated, filtered and displayed in Pulse.
Pulse is a new way to manage hotel operations and guest engagement. It helps you get the most out of your existing software investment by ensuring data from your disparate applications are consolidated, and actionable by your teams when they need it.
Stay informed.
Our Roadmap
- Robust email builder elements
- Journey automation builder
- Gallery of pre-build Micro Apps
- Gallery of pre-built Email ideas
- Project and task management for hotel teams
- Daily intelligence briefings (Ai)
- Enhanced DIY reporting Insights
Completed
- Consolidated guest profiles
- Central Inbox for managing guest conversations and staff collaboration
- Track unique guest profiles for movement notifications and activity across your hotel applications (if connected)
- Robust form builder (DIY)
- Reporting Insights for guest satisfaction surveys
- Utilize Ai to respond to guest surveys
© 2025 Pulse Boutique Hotel CRM