Add Pulse to your PMS

Know every guest. Anticipate every need.

Build a single source of truth for your entire property.

Turn fragmented PMS data into one pristine, actionable profile. Pulse automatically merges duplicates and compiles every stay, spend, preference and piece of feedback into a single view. Wake up to the Daily Arrivals report and give your front desk a clear service plan, not a pile of spreadsheets.

• Intelligent profile merging: Automatically clean and consolidate duplicate guest records.
• Targeted audiences: Upload contacts and build precise segments from PMS data.
• OTA capture: Invite third-party guests to share their real email address and phone number.
• Smart triggers: Launch automations based on specific room types, rates or guest segments.

Turn one-time visitors into lifelong regulars.

Stop renting your guests from OTAs.

Take back control of your distribution. Pulse deploys ready-made, automated campaigns designed to capture real contact information, expand your TRevPAR and bring guests back directly for their next stay. Send beautifully branded newsletters and track exactly how much revenue they generate.

• Automated journeys: Trigger reservation emails timed to the rate or booking channel.
• “BringBack” campaigns: Automatically remind guests to re-book when no future stay is detected.
• OTA retargeting: Convert third-party guests into direct bookers with escalating offers.
• True ROI tracking: See the revenue and room nights sold from every campaign in real time.

Elevate the digital welcome.

A personalized digital concierge in every guest’s pocket.

Give your guests everything they need in one beautiful, branded hub, with nothing to download or install. From digital check-in and hotel FAQs to local dining tips, Guest Pages create a seamless digital extension of your front desk.

• Private portals: A secure, post-reservation website unique to each guest.
• Frictionless upselling: Showcase room upgrades and bespoke amenities instantly.
• Digital directories: Replace in-room binders with interactive hotel guides and FAQs.
• Local connections: Link to nearby attractions, partners and curated recommendations.

Connect instantly. Communicate effortlessly.

Meet your guests exactly where they are.

Cut through the inbox clutter with personalized two-way SMS. Automate the delivery of check-in instructions, in-stay pulse checks or targeted promotions. Keep every conversation in one unified space, so no guest request slips through the cracks.

• Automated SMS: Trigger timely reminders, booking details and welcome texts.
• Broadcast specials: Schedule bulk messages to drive traffic to your spa or dining outlets.
• Unified inbox: Manage every guest text in one clean, centralized conversation space.
• Smart routing: Set flexible ‘out of office’ notifications so guests always know when to expect a reply.

Right price. Every night.

A simple revenue engine, built for boutique properties.

Stop flying blind on your pricing. Pulse now includes a lightweight, built-in revenue management system that tracks the market so you don’t have to. It monitors your direct rates against 8 major OTAs and Google Hotels, so you know the moment a third party undercuts you. Combine this market intelligence with automated room upgrades and early check-in offers to maximize the yield of every reservation.

• Rate parity alerts: Pulse monitors your official website rates against Booking.com, Expedia, Agoda and more, and alerts you as soon as an OTA undercuts your direct price.
• Live competitor shopping: See what your local comp-set is charging across Google Hotels and top travel sites.
• 90-day market visibility: Look ahead so you can adjust pricing long before seasonal demand spikes.
• Automated guest upselling: Earn more from the inventory you already have. Sell room upgrades, late checkouts and bespoke amenities before guests arrive, approved by staff with a single tap.

Amplify your best moments.

Catch issues early and grow your online reputation.

Don’t wait for checkout to find out how a stay went. Pulse sends short, targeted surveys while the guest is still in-house and routes any issue straight to the right department. After the stay, every guest is invited to share their experience on Google, Tripadvisor and the OTAs.

• Custom DIY surveys: Trigger short feedback surveys based on rate, frequency and channel.
• Automated review invitations: Make it easy for guests to review you on Google Hotels and Tripadvisor.
• Reputation tracking: Monitor your OTA reviews and scores in one unified dashboard. (BETA)
• Departmental report cards: Spot operational trends to reward staff and fix recurring issues.

Stop guessing. Start acting.

Let AI reveal the opportunities your team can’t see.

You don’t need another dashboard; you need a co-pilot. Pulse continuously analyzes your arrivals, feedback and spend to surface actionable recommendations. Wake up to the Daily Pulse Report, a complete summary of yesterday’s performance, so your team walks in with insights, not questions.

• The Daily Pulse Report: A morning briefing of yesterday’s highlights and today’s VIP priorities.
• Operational insights: Performance broken down by department, room and outlet.
• Real-time ROI: Track the revenue and room nights sold from every marketing campaign.
• Pace & occupancy: Monitor your booking velocity with advanced reporting (coming soon).

Every touchpoint, managed and measured.

From the moment a guest books to the day they book again, Pulse runs each step of the stay and reports on what it earned.