Guest Management & Marketing System (GMS)
Guest digital experience and communications
Unify every profile, automate every touchpoint, and nurture every stay into the next direct booking — with an AI enabled solution that’s easy to use from the first day.
Flexible for boutique brands
Comprehensive for large independents
Consolidate and trust your guest profiles
Automatic deduplication, a Golden Record you choose, and a full audit trail — so Jane Smith is one profile with five stays, not five profiles with one stay each.
Automate unique Emails to unique guests
Merge tags, auto-updating audiences and journey-triggered sends that make every message feel handwritten — whether you’re sending five or fifty thousand.
Collect feedback for all departments
Department-tagged surveys that route front-desk praise, housekeeping gaps and F&B wins to the right team the moment a guest hits submit.
Build digital web forms for profile and data capture
A drag-and-drop builder with conditional logic — from pre-arrival intake to corporate and wedding RFPs.
In-Stay Guest Survey
Elements
Editor
Settings
Grow TRevPAR with the easy to use Guest App
A branded, no-download web app where guests tap to upgrade rooms, book spa, order breakfast and leave reviews.
A unified Inbox to manage it all
Beside the PMS, Pulse is the second most important tab your team will maintain
Frequently asked questions
Which PMS do you support?
RoomKey, StaynTouch, Opera Cloud (OHIP), Mews, Apaleo, WebRezPro.
What are the main features?
Sending of reservation Emails, Surveys & Sentiment, Guest Messaging, Task Management, Guest (web) App, Email Marketing, Guest Data Merging.
How is AI used in the application
- Chat with your data to ask questions about arrivals, departures and occupancy
- Ask Pulse to create a digital intake form, survey, RFP form or a pet policy
- Sentiment analysis of guest surveys
- Suggested auto reply for guest surveys
- Generate content for Email marketing newsletters
- Daily Intelligence Report – Summary of your overall business for the previous 24 hours.
What is the onboarding and setup process?
If you are upgrading to Pulse from another CRM/GMS the duration is usually 3-4 weeks. Our team diagnose your digital communications, make improvements and build out your account. Your involvement is proofing and signing off.
How much is Pulse?
Pulse is designed for independent and boutique hotels. We believe your money is better spent on your operation and people, so you will find our pricing very affordable. Typical pricing is $5/room/month or a minimum of $425. Contact us for a personal overview and quotation.
Take the guesswork out of guest work.
Put 20 years of hospitality expertise to work. We’ve built the tools to clean your data, find your best guests, and maximize your ROI from day one.
Get Started with Pulse